Job Description
Join Virginia Beach's premier oceanfront resort as our Guest Experience Manager! Lead our award-winning team in delivering exceptional hospitality that creates unforgettable coastal memories. This senior role combines strategic leadership with hands-on guest relations in a luxury beachfront setting. Enjoy competitive benefits, career growth opportunities, and the vibrant lifestyle of Virginia Beach's tourism capital.
Responsibilities
- Directly supervise 15+ front office and concierge team members
- Develop and implement guest experience optimization strategies
- Handle VIP guest inquiries and resolve complex service issues
- Collaborate with housekeeping, food & beverage, and event teams
- Analyze guest feedback to drive service improvements
- Train staff on luxury hospitality standards and local area expertise
- Manage daily operations including check-in/check-out procedures
Qualifications
- 5+ years in luxury hotel/hospitality management
- Proven leadership experience in high-volume resort environments
- Exceptional conflict resolution and communication skills
- Strong knowledge of Opera PMS or similar hospitality systems
- Certified Hospitality Administrator (CHA) preferred
- Deep understanding of Virginia Beach tourism landscape
- Ability to work flexible schedules including nights/weekends
- Valid Virginia driver's license