Job Description
Join our award-winning hospitality team at Grand Hotel Memphis as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, complimentary meals, and opportunities for advancement in a luxury downtown setting. Perfect for students or career changers seeking dynamic work environment.
Responsibilities
- Efficiently check-in/check-out guests while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and manage cash drawer accountability
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain clean and organized front desk area
- Assist with luggage and transportation arrangements
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic mathematical skills for financial transactions
- Professional appearance and positive demeanor
- Valid Tennessee driver's license preferred