Job Description
Join our award-winning team at the Grand Plaza Hotel in Charlotte's vibrant Uptown district! We're seeking passionate hospitality professionals to create unforgettable guest experiences. As a Front Desk Agent, you'll be the heart of our operations, delivering exceptional service while building a rewarding career in the luxury hospitality industry. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our global hotel chain.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Act as local Charlotte ambassador for guest recommendations
- Maintain security protocols and confidential guest information
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Proficient in Microsoft Office and hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid North Carolina driver's license preferred
- Basic math and cash handling accuracy
- Positive attitude and team player mentality