Job Description
Join our award-winning luxury hotel in the heart of Philadelphia as a Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality group. If you thrive in dynamic environments and prioritize guest satisfaction, apply today to become part of our family!
Responsibilities
- Manage all guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries, modifications, and confirmations
- Process payments and manage cash/credit transactions
- Address guest concerns and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Perform daily audits of front desk operations
- Utilize property management systems (e.g., Opera, Delphi)
Qualifications
- Minimum 2 years of hotel front desk experience
- Proficiency in property management systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Valid Pennsylvania hospitality certification preferred
- Ability to work flexible schedules including nights/weekends
- Basic knowledge of Philadelphia attractions and services
- High school diploma or equivalent required