Job Description
Join our award-winning team at the Grand Pacific Hotel in Long Beach, CA, as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury waterfront property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of California's most vibrant coastal destinations. Be the welcoming face of our hotel while handling check-ins, managing reservations, and creating memorable stays for international and domestic travelers. If you thrive in fast-paced environments and possess outstanding hospitality instincts, this is your chance to shine!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and resolve complaints with professionalism
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Upsell room upgrades, amenities, and local attractions to enhance guest experiences
- Maintain organized front desk area and ensure compliance with safety protocols
- Train new staff on hotel procedures and service standards
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (for valet coordination)
- Basic knowledge of Long Beach attractions and transportation
- Flexible availability including weekends, holidays, and overnight shifts
- Fluency in English; Spanish highly desirable