Job Description
Join our award-winning luxury hotel in the heart of Columbus! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing all front office operations. This premium role offers competitive pay, comprehensive benefits, and career advancement opportunities in Ohio's thriving hospitality scene. If you're passionate about service excellence and thrive in dynamic environments, apply today!
Responsibilities
- Check-in/check-out guests with efficiency and warmth while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism and discretion
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel amenities, dining packages, and local attractions
- Maintain detailed guest profiles and anticipate future needs
- Ensure lobby and front desk areas remain immaculate and welcoming
Qualifications
- 1+ years of hotel front desk or customer service experience preferred
- Proficiency with PMS systems (Opera/Micros) and Microsoft Office
- Exceptional communication and problem-solving abilities
- Ability to multitask in fast-paced environments with grace
- Flexible availability including nights, weekends, and holidays
- Valid Ohio driver's license and clean driving record (if required for valet)
- High school diploma or equivalent; hospitality degree a plus