Job Description
Join our award-winning team at Oceanview Beach Resort, where coastal elegance meets exceptional hospitality! We're seeking charismatic Front Desk Agents to create unforgettable experiences for our guests in Virginia Beach. As the first point of contact, you'll embody our resort's commitment to luxury service while managing all guest interactions with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and career growth in a stunning beachfront setting.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing with precision
- Resolve guest inquiries and concerns promptly and professionally
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) efficiently
- Uphold resort standards for safety and cleanliness
Qualifications
- Minimum 1 year hotel front desk or hospitality experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Virginia driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude