Job Description
Join our award-winning team at Grand Horizon Hotels as a Night Shift Front Desk Agent in the heart of Phoenix, AZ. We're seeking a charismatic professional to deliver exceptional guest experiences during our high-energy overnight operations. This role offers competitive compensation, comprehensive benefits, and career growth opportunities within a luxury hospitality brand.
Our ideal candidate thrives in fast-paced environments, possesses exceptional problem-solving skills, and embodies our commitment to personalized service. Enjoy complimentary meals, free parking, and a vibrant night shift community while serving our diverse clientele of business travelers and leisure guests.
Responsibilities
- Check in/out guests efficiently using our proprietary property management system
- Manage room assignments and optimize occupancy rates during overnight hours
- Handle guest inquiries, complaints, and special requests with discretion
- Process payments and maintain accurate financial records
- Coordinate with security, housekeeping, and maintenance teams
- Execute emergency procedures and safety protocols
- Monitor surveillance systems and ensure property security
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Valid Arizona driver's license with clean record
- Flexible availability including weekends and holidays
- Basic knowledge of Phoenix attractions and transportation
- First Aid/CPR certification preferred