Job Description
Join our award-winning team at the luxurious Oceanview Resort & Spa, where exceptional service meets coastal elegance. We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our international guests. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career advancement in Virginia Beach's premier hospitality destination. If you thrive in fast-paced environments and possess a passion for exceeding guest expectations, apply today to become the face of our resort.
Responsibilities
- Check-in/check-out guests using PMS software with accuracy and efficiency
- Manage room inventory and coordinate housekeeping requests
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate transportation and local activity reservations
- Collaborate with concierge and valet teams for seamless service
- Implement safety protocols and emergency procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Virginia driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of foreign languages preferred
- Positive attitude with attention to detail