Job Description
Join our dynamic team as a Front Desk Agent at Milwaukee's premier hospitality destination! We're urgently seeking enthusiastic professionals to deliver exceptional guest experiences during morning, evening, and overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in Milwaukee's vibrant hospitality scene. Enjoy competitive pay, flexible scheduling, and comprehensive training. Apply today and become part of our award-winning team!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and payment transactions
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidentiality
- Process mail/package deliveries and special requests
- Execute emergency procedures and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Multilingual candidates strongly encouraged
- Valid Wisconsin driver's license a plus