Job Description
Join our award-winning downtown Cleveland hospitality team at Grand Cleveland Hotel! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in the heart of Ohio's premier destination. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Cleveland's most iconic properties.
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle reservation modifications and special requests with professionalism
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate billing records and payment processing
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (PMS) for inventory and reporting
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Ohio driver's license and reliable transportation
- Strong problem-solving abilities under pressure
- Basic knowledge of Cleveland attractions and local services
- High school diploma or equivalent required