Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels Phoenix! We're seeking passionate individuals to deliver exceptional guest experiences in our downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth potential. Be the first point of contact for our international clientele while showcasing Phoenix's vibrant culture through personalized service.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera property management system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and assist with transportation arrangements
- Perform daily audits and report discrepancies to the front office manager
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of hotel operations and guest services
- Valid Arizona driver's license preferred
- Flexible availability including weekends, nights, and holidays
- High school diploma or equivalent required