Job Description
Join our award-winning team at Desert Sky Resort & Spa, Tucson's premier luxury destination! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences during our high-demand shift schedule. Enjoy competitive pay, comprehensive benefits, and career growth in a stunning desert oasis setting.
Our 24/7 operation offers flexible shift rotations including evenings, overnights, and weekends. Perfect for night owls and early risers who thrive in dynamic hospitality environments!
Responsibilities
- Check in/out guests with efficiency and warmth using Opera property management system
- Handle guest inquiries, complaints, and special requests with exceptional service
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell resort amenities, dining packages, and local attractions
- Maintain accurate guest records and confidential information
- Execute emergency procedures and security protocols during assigned shifts
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera preferred)
- Flexible availability including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math accuracy for cash handling
- Tucson hospitality familiarity strongly preferred
- Valid Arizona driver's license (required for valet coordination)