Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences. This part-time position offers flexible scheduling, competitive pay, and growth opportunities in Oklahoma City's premier luxury hotel. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Manage room inventory and coordinate with housekeeping for optimal operations
- Process payments and maintain financial transaction records
- Collaborate with concierge and valet teams to deliver seamless service
- Uphold brand standards through consistent attention to detail
- Assist with event coordination and group check-in procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (Opera, Delphi, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation