Job Description
Are you a people-person with a passion for hospitality? The Nashville Hospitality Group is urgently hiring a dedicated Front Desk Agent to join our award-winning team. We are seeking individuals who are ready to provide exceptional service in the heart of Music City.
As part of our team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a supportive work environment that encourages professional growth.
Why Join Us?
• Competitive Pay and Performance Bonuses
• Employee Discounts on Hotel Stays and Dining
• Flexible Scheduling
• Career Advancement Opportunities
Responsibilities
- Welcoming guests warmly upon arrival and ensuring a smooth check-in and check-out process.
- Managing hotel reservations, answering phone inquiries, and responding to email correspondence promptly.
- Assisting guests with local recommendations, directions, and concierge services.
- Processing payments and balancing daily financial transactions accurately.
- Maintaining the front desk area and lobby to ensure a clean and inviting atmosphere.
- Resolving guest complaints and issues with patience and professionalism to ensure high satisfaction.
- Collaborating with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk or hospitality role is highly preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with property management systems (PMS) and basic computer skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- A professional appearance and a positive, friendly attitude.