Job Description
Welcome to The Manhattan Grand Hotel, where luxury meets opportunity. We are currently seeking enthusiastic and detail-oriented individuals to join our front-of-house team as Front Desk Associates. We value personality, reliability, and a passion for hospitality. Even if you have never worked in a hotel before, we provide comprehensive training to help you succeed. Join us in the heart of New York City and start your career in the dynamic world of luxury hospitality.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Check-in/Check-out: Efficiently manage the registration process, including verifying IDs, processing payments, and assigning rooms.
- Guest Services: Answer inquiries regarding local attractions, dining, and hotel amenities with a helpful and friendly attitude.
- Communication: Handle incoming phone calls and emails professionally, transferring messages to the appropriate departments.
- Problem Solving: Address guest concerns and complaints immediately, escalating to management when necessary to ensure guest satisfaction.
- Housekeeping Coordination: Communicate maintenance needs and room readiness status to the housekeeping team to ensure standards are met.
Qualifications
- No Experience Required: We are looking for candidates eager to learn and grow within the hospitality industry.
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Focus: A proven ability to deliver exceptional customer service and handle interactions with grace.
- Professionalism: Ability to maintain a polished appearance and professional demeanor at all times.
- Availability: Flexibility to work various shifts, including weekends, holidays, and evenings.
- Computer Proficiency: Basic computer literacy and comfort with POS systems and reservation software.