Job Description
Are you a hospitality enthusiast ready to create memorable guest experiences? Join our award-winning team as a Front Desk Agent at Grand Plaza Hotels Philadelphia! We're seeking dynamic individuals with exceptional customer service skills to serve as the first point of contact for our international guests. Enjoy competitive compensation, flexible shift scheduling, and a supportive environment that values your growth. Your smile and professionalism will set the tone for every guest's stay!
This role offers rotational shifts including nights, weekends, and holidays – perfect for adaptable team players who thrive in fast-paced environments. We provide comprehensive training and advancement opportunities for high performers.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments, manage cash handling procedures, and maintain financial accuracy
- Coordinate with housekeeping, maintenance, and other departments for seamless operations
- Utilize hotel management software for reservations, billing, and guest records
- Uphold brand standards while maintaining a clean, organized front desk area
- Actively participate in team meetings and training sessions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or similar role
- Exceptional communication and interpersonal skills with multilingual ability a plus
- Strong attention to detail and ability to multitask in high-pressure situations
- Proficiency with hotel management systems (Opera, Cloudbeds) and MS Office
- Flexible availability to work rotating shifts (days, evenings, weekends, holidays)
- Valid Pennsylvania driver's license and clean driving record if required for property errands