Job Description
Join our vibrant team at Grand Hospitality Group as a Front Desk Associate! No prior experience needed – we provide comprehensive training to launch your hospitality career. Enjoy flexible shift schedules including nights, weekends, and holidays while delivering exceptional guest experiences in our downtown Jacksonville location. Perfect for students and career changers seeking immediate employment opportunities in the thriving hotel industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Sell hotel amenities and local attractions to guests
Qualifications
- High school diploma or equivalent
- Positive attitude and strong communication skills
- Basic computer literacy (MS Office suite)
- Ability to work flexible shifts (nights/weekends/holidays)
- Attention to detail and problem-solving abilities
- Customer service mindset with patience and empathy
- Reliable transportation to work location
- Willingness to complete paid training program