Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels! No experience needed – we provide comprehensive training for motivated individuals passionate about creating exceptional guest experiences. This flexible part-time role offers growth opportunities in the heart of Manhattan, perfect for students or career changers seeking dynamic hospitality work.
Why Choose Us?
• Industry-leading onboarding program
• Competitive hourly rates + tips
• Flexible scheduling (evenings/weekends)
• Free employee meals & discounts
• Clear career advancement path
Responsibilities
- Deliver warm, personalized welcome services to all hotel guests
- Efficiently manage check-in/check-out procedures using Opera PMS
- Handle guest inquiries and resolve service issues with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and conduct
- Contribute to a positive team environment during peak hours
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency (typing skills beneficial)
- Customer service mindset with a can-do attitude
- Must be authorized to work in the United States