Job Description
Join our award-winning Louisville hospitality team at the heart of downtown! We're seeking passionate individuals to deliver exceptional guest experiences at Louisville's premier luxury hotel. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Kentucky's vibrant tourism industry. Apply today to become part of our family-oriented culture where every team member matters.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations and optimize room assignments using property management systems
- Resolve guest inquiries and concerns promptly while maintaining service standards
- Collaborate with housekeeping, maintenance, and F&B departments for seamless operations
- Process payments and maintain accurate financial transaction records
- Conduct property tours and upsell hotel amenities to enhance guest satisfaction
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or hotel experience
- Proficiency in hotel property management systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Louisville attractions and transportation options
- Fluency in English; Spanish proficiency highly valued