Job Description
Join our dynamic hospitality team at Grand Plaza Hotel! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 support. This full-time shift role offers competitive pay, growth opportunities, and a vibrant downtown LA location. Perfect for detail-oriented individuals who thrive in fast-paced environments!
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservations, inquiries, and resolve guest concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures and ensure guest safety
- Perform nightly audits and report discrepancies
- Maintain a clean and organized lobby area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management software (e.g., Opera)
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred
- Valid California driver's license (if required for errands)