Job Description
Welcome to Luxe Stay Portland, where modern elegance meets genuine hospitality. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. If you have a passion for creating exceptional guest experiences and thrive in a fast-paced environment, we want to hear from you. Be part of a team that values excellence, innovation, and the art of welcoming guests.
In this role, you will serve as the face of our hotel, ensuring every guest feels valued, welcomed, and comfortable from the moment they arrive. You will play a crucial role in our operations, managing front desk functions with precision and grace. Join us in shaping memorable stays for travelers from around the globe.
Responsibilities
- Provide exceptional customer service to guests during check-in, check-out, and throughout their stay.
- Manage hotel reservations accurately using the Property Management System (PMS).
- Handle incoming calls and emails with professionalism, efficiency, and a friendly tone.
- Assist in the maintenance of the lobby area to ensure a pristine and welcoming atmosphere.
- Process payments and handle cash transactions with strict accuracy and adherence to security protocols.
- Address guest inquiries, complaints, and special requests promptly and to satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in hotel front desk operations or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with computers and hotel management software (e.g., Opera, Micros).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Professional appearance and a positive, can-do attitude.