Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of downtown Chicago. This entry-level role is perfect for hospitality newcomers looking to grow their careers in a dynamic luxury environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our global hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer with meticulous attention to detail
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean and organized front desk area at all times
Qualifications
- High school diploma or equivalent; hospitality certificate preferred
- Previous customer service experience in a fast-paced environment
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Ability to multitask and prioritize tasks during peak hours
- Basic math skills for handling financial transactions
- Flexible availability including weekends, holidays, and overnight shifts