Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Detroit! We're seeking a passionate hospitality professional to deliver exceptional guest experiences in the heart of downtown Detroit. This full-time role requires flexibility with evening, overnight, and weekend shifts to ensure 24/7 premium service. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Strong computer proficiency with PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings/nights/weekends)
- Basic math and cash handling accuracy
- Multilingual abilities (Spanish/Arabic) highly valued