Job Description
Join the heart of Milwaukee's hospitality scene at the Grand Milwaukee Hotel! We're seeking passionate Front Desk Agents to create memorable experiences for our guests in the vibrant downtown district. As the first point of contact, you'll embody our commitment to excellence while showcasing Milwaukee's rich culture. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a luxury environment.
Responsibilities
- Manage guest check-in/check-out processes with speed and accuracy
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and discretion
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel services and local attractions
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of hotel or customer service experience
- Proficiency with property management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic mathematical and cash-handling abilities
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required
- Positive attitude and team-oriented mindset