Job Description
Join our award-winning hotel team as a Front Desk Agent and deliver exceptional guest experiences in the heart of Orlando! We're seeking a dynamic hospitality professional to manage check-in/check-out processes, handle reservations, and provide local expertise to our international guests. Enjoy weekly pay, competitive benefits, and opportunities for career growth within our luxury resort chain. If you're passionate about service excellence and thrive in fast-paced environments, apply today to become part of our family!
Responsibilities
- Manage seamless guest check-in/out processes using PMS systems
- Handle reservation inquiries, modifications, and walk-in accommodations
- Resolve guest concerns with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local attraction recommendations and transportation assistance
- Execute upselling strategies for room upgrades and amenities
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (preferred)
- Basic knowledge of hotel operations and safety protocols
- High school diploma or equivalent required
- Fluency in English (Spanish a plus)