Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and launch your career in luxury hospitality! We're seeking passionate, guest-focused individuals to create unforgettable experiences at our premier Minneapolis location. No experience required – we provide comprehensive training to help you thrive in a dynamic, fast-paced environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company. If you're a people person with a knack for problem-solving, apply today and become the welcoming face of our establishment!
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest complaints and resolve issues promptly to maintain satisfaction
- Process payments and maintain accurate financial records
- Utilize hotel management software (training provided) for daily operations
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided!
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new systems
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Must pass background check and drug screening