Job Description
Join our award-winning team at the heart of Nashville's vibrant hospitality scene! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our luxury downtown hotel. This entry-level position offers comprehensive training, career advancement opportunities, and the chance to work in one of America's most exciting destinations. Perfect for recent graduates or career-changers passionate about service excellence.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (e.g., Opera, PMS)
- Upsell room packages and amenities to enhance revenue
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with attention to detail
- Ability to work flexible shifts including nights/weekends
- Valid driver's license (for occasional errands)
- Previous customer service experience beneficial
- Positive attitude and problem-solving mindset