Job Description
Join our award-winning Grand Plaza Hotel in sunny Tampa, FL, where exceptional hospitality meets career growth! We're seeking passionate Front Desk Agents to deliver world-class guest experiences with the added benefit of weekly pay. Enjoy competitive compensation, comprehensive training, and a vibrant work environment in the heart of Florida's premier destination. Perfect for career-driven individuals ready to shine in the hospitality industry.
Responsibilities
- Manage check-in/check-out processes efficiently with attention to detail
- Handle guest inquiries and resolve concerns promptly
- Process reservations and room assignments using hotel software
- Coordinate with housekeeping and maintenance teams for flawless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate guest records and billing information
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Valid Florida driver's license (if airport transfers required)