Job Description
Join our award-winning luxury hotel team as a Front Desk Agent for our vibrant night shift! We're seeking charismatic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in Chicago's premier hospitality destination. If you thrive in fast-paced environments and possess a passion for service, apply today to become the welcoming face of our iconic downtown hotel.
Responsibilities
- Check-in/check-out guests efficiently using Opera property management system
- Manage reservation modifications and room assignments with precision
- Handle guest inquiries and resolve issues with empathy and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security departments
- Execute emergency procedures and safety protocols
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid Illinois driver's license (if required for errands)
- Flexible availability including weekends/holidays
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent required