Job Description
Join Nashville's premier luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while showcasing Music City's vibrant spirit. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic hospitality environment.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using creative problem-solving skills
- Collaborate with housekeeping, maintenance, and valet teams
- Operate property management systems (Opera) efficiently
- Execute upselling strategies for premium rooms and amenities
- Maintain detailed guest preference profiles for personalized service
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Tennessee driver's license and clean driving record
- Ability to multitask in fast-paced environments
- Basic knowledge of Nashville attractions and events
- High school diploma or equivalent required