Job Description
Join Louisville's premier luxury hotel as a Front Desk Agent and enjoy the stability of weekly pay! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in our award-winning downtown property. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hotel group.
As a Front Desk Agent, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized service, and memorable stays. Our team thrives on creating warm, welcoming atmospheres while maintaining the highest operational standards. Weekly pay ensures financial stability, while our supportive environment fosters professional development.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues promptly while maintaining brand standards
- Collaborate with housekeeping and maintenance teams to ensure room readiness
- Utilize property management systems (Opera/PMS) for accurate record-keeping
- Process payments and manage cash handling procedures
- Conduct thorough room inspections before guest arrivals
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, OPERA Cloud preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and clean driving record
- Basic knowledge of Louisville attractions and local services
- High school diploma or equivalent required
- Professional appearance and polished demeanor