Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel in downtown Chicago. We're seeking dynamic professionals to deliver exceptional guest experiences while managing seamless check-in/check-out processes. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant urban setting. Shift work required including evenings, weekends, and holidays.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints promptly with professionalism
- Coordinate with housekeeping and maintenance teams for operational excellence
- Process billing transactions and manage cash handling procedures
- Maintain accurate guest records and confidential information
- Uphold brand standards through exceptional customer service
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Strong computer proficiency with hotel management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Detail-oriented with multitasking capabilities in fast-paced environments
- Valid Illinois driver's license and reliable transportation