Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences in the heart of Sacramento. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. This urgent opening offers competitive pay, comprehensive benefits, and growth opportunities in a luxury environment. Apply today and become part of Sacramento's premier hospitality destination!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process payments and manage financial transactions accurately
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed records of guest preferences and special requests
- Collaborate with management to optimize front desk operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Sacramento attractions and local services
- Professional appearance and positive attitude