Job Description
Join Grandview Hotel Group as a Front Desk Agent in the heart of Long Beach, California. We are looking for enthusiastic, detail-oriented individuals who thrive in a fast-paced hospitality environment. If you are ready to launch a career in the luxury hotel industry, this is the perfect opportunity for you.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on providing exceptional service and creating memorable experiences for travelers from around the world. You will work in a modern, high-energy setting with a supportive team that values your growth.
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere.
- Check-In/Out: Efficiently process check-ins, check-outs, and room changes using our Property Management System (PMS).
- Reservations: Assist with incoming reservation inquiries and provide accurate information regarding hotel amenities and local attractions.
- Front Office Operations: Manage phone calls, emails, and face-to-face inquiries with poise and efficiency.
- Problem Resolution: Address guest complaints or issues promptly and escalate them to management when necessary to ensure guest satisfaction.
- Security & Safety: Adhere to all hotel security protocols and safety regulations.
Qualifications
- Education: High school diploma or equivalent required; some college or hospitality training is a plus.
- Experience: Previous experience in customer service or hospitality is preferred, but we welcome entry-level candidates with a strong work ethic.
- Skills: Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Cloudbeds) is desirable.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, approachable, and positive demeanor is essential.
- Availability: Must be flexible to work varying shifts, including weekends and holidays.