Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant San Antonio! We're seeking energetic individuals to deliver exceptional guest experiences at our downtown riverfront property. This entry-level role offers comprehensive training and clear career pathways within our luxury hospitality brand.
As the first point of contact, you'll embody our commitment to Southern charm and Texan hospitality while mastering our state-of-the-art property management system. We value attitude over experience and provide full benefits including health insurance, 401(k) matching, and complimentary hotel stays.
Responsibilities
- Manage seamless guest check-in/check-out processes with Opera property system
- Handle reservation inquiries and optimize room allocations
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Execute upselling techniques for premium rooms and amenities
- Respond to guest inquiries with multilingual capabilities
- Maintain detailed shift reports and key security protocols
Qualifications
- High school diploma or equivalent required
- Basic computer literacy with POS system experience
- Exceptional communication and conflict resolution skills
- Ability to stand for 8+ hours and lift 25 lbs
- Flexible availability including weekends/holidays
- Texas Food Handler's certification preferred
- Positive attitude with problem-solving mindset