Job Description
Join our award-winning team at Grand Hotel Portland as a Front Desk Agent and become the first point of contact for our discerning guests. We're seeking a charismatic professional with exceptional hospitality skills to deliver memorable experiences in our luxurious downtown property. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in Portland's vibrant hospitality scene.
As a key ambassador of our brand, you'll manage check-in/check-out processes, handle guest inquiries with professionalism, and ensure seamless operations across all shifts. Our 24/7 environment demands flexibility and a passion for service excellence.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and maintain guest data security
- Uphold brand standards across all guest interactions
- Perform shift handovers with detailed documentation
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Oregon Food Handler's Card (or obtain within 30 days)
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required