Job Description
Join the Premier Hospitality Team in Downtown Detroit
We are seeking dedicated and enthusiastic individuals to join our elite weekend staff at the Grand Detroit Hotel. As a leader in local hospitality, we pride ourselves on providing world-class service to our guests. We offer a fantastic work-life balance with the flexibility of weekend-only shifts, making it perfect for students or professionals looking to supplement their income.
Why You'll Love Working Here:
- Flexible Schedule: Enjoy your weekdays free with our convenient weekend shift options.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
- Perks & Discounts: Enjoy exclusive employee discounts at our dining outlets and partner venues.
- Growth Opportunities: Clear pathways for advancement within the Grand Detroit group.
Are you ready to elevate the guest experience? Apply today to become part of our family.
Responsibilities
- Guest Services: Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently and courteously.
- Front Desk Operations: Handle phone inquiries, manage room reservations, and address guest requests promptly.
- Lobby Management: Maintain a welcoming and organized lobby area, ensuring a positive first impression for visitors.
- Concierge Support: Provide recommendations for local attractions, restaurants, and transportation options in the Detroit area.
- Problem Resolution: Assist in resolving guest complaints or issues with a focus on customer satisfaction and retention.
- Housekeeping Liaison: Coordinate with housekeeping staff to ensure guest rooms are ready for arrivals and maintained to high standards.
Qualifications
- Experience: Previous experience in hospitality, customer service, or the hotel industry is preferred but not mandatory.
- Availability: Must be available to work Friday, Saturday, and Sunday shifts (varied hours).
- Communication: Excellent verbal communication skills with a friendly and professional demeanor.
- Attention to Detail: Ability to manage multiple tasks and maintain high attention to detail during busy periods.
- Technology Proficiency: Basic computer literacy and ability to operate hotel management software.
- Reliability: Punctual and dedicated to maintaining a professional work ethic.