Job Description
Join our award-winning team at Harborview Hotel & Suites as a Front Desk Agent! We're seeking energetic, customer-focused professionals to deliver exceptional guest experiences in the heart of Baltimore's vibrant Inner Harbor. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our luxury hospitality brand. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries and complaints with professionalism
- Coordinate housekeeping, maintenance, and concierge services
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling accuracy