Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences at our premium Omaha location. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservation management, and property operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Guest check-in/out procedures using property management systems
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and concerns with professionalism
- Coordinate with housekeeping and maintenance teams
- Manage phone communications and guest correspondence
- Perform daily front desk administrative tasks
- Maintain security protocols and guest confidentiality
- Assist with special event support and VIP services
Qualifications
- High school diploma or equivalent required
- No experience necessary – entry-level welcome
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in fast-paced environments
- Customer service mindset with problem-solving aptitude
- Flexible availability including nights/weekends
- Positive attitude and willingness to learn