Job Description
Join our award-winning luxury hotel in the heart of San Diego! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant hospitality environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Act as local tourism ambassador with area recommendations
- Maintain organized front desk operations and documentation
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (for errands)
- Bilingual English/Spanish highly preferred
- TSA certification or willingness to obtain