Job Description
Join our award-winning hospitality team at Grand Horizon Hotel as a Front Desk Agent! We're seeking enthusiastic professionals to deliver exceptional guest experiences in Sacramento's vibrant downtown. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for individuals passionate about service excellence and seeking their start in the dynamic hospitality industry.
Responsibilities
- Manage check-in/check-out procedures with accuracy and efficiency
- Handle guest inquiries and resolve complaints promptly
- Process reservations and manage room availability systems
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through professional appearance and conduct
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Basic computer proficiency with reservation software
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Customer service experience preferred (not required)
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Valid driver's license (for local errands)