Job Description
Are you a people person ready to launch your hospitality career? Grand Plaza Hotel is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in vibrant San Antonio! No prior experience required – we provide comprehensive training to help you thrive.
Join our award-winning team where your smile and dedication will shine. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain. Perfect for recent graduates or career changers passionate about customer service excellence!
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations, modifications, and cancellations with precision
- Resolve guest inquiries and coordinate service requests
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through attentive service
- Handle emergency situations calmly and professionally
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and adaptability
- Proficient with basic technology (MS Office, POS systems)
- Ability to multitask in fast-paced environments
- Punctual with reliable attendance record
- Positive attitude and commitment to teamwork