Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and launch your career in Nashville's vibrant hospitality scene! No experience required – we provide comprehensive training to help you thrive. As the first point of contact for our guests, you'll create memorable experiences while enjoying competitive pay, flexible scheduling, and growth opportunities in Music City.
Responsibilities
- Provide exceptional guest service with warm greetings and efficient check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries using our property management system
- Resolve guest concerns promptly and coordinate with housekeeping/management teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
- Assist with concierge services and local recommendations
- Uphold brand standards and cleanliness protocols
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, property systems)
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive attitude
- No prior experience required – training provided
- Tennessee hospitality certification preferred (not mandatory)