Job Description
Join our award-winning team at Memphis Grand Hotel, where exceptional service meets Southern hospitality! We're urgently seeking charismatic Front Desk Agents to create unforgettable experiences for our esteemed guests. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with grace. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of downtown Memphis.
Responsibilities
- Deliver exceptional guest experiences through warm check-ins/checkouts and personalized service
- Manage room reservations, bookings, and inventory via PMS systems
- Resolve guest concerns promptly with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold safety protocols and emergency procedures
- Train new staff on hotel standards and technology
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera, Cloudbeds) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Tennessee driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic first aid/CPR certification preferred