Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at the heart of Memphis! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. This role combines customer service excellence with operational efficiency in a dynamic downtown environment.
As the first point of contact, you'll manage check-ins/out, handle reservations, and resolve inquiries with professionalism. Perfect for students or professionals seeking flexible schedules, this position offers competitive pay and growth opportunities within our luxury hotel group.
Responsibilities
- Manage seamless guest check-in/check-out processes while maintaining accuracy
- Handle reservation inquiries and modifications using hotel management software
- Address guest concerns with prompt, solution-oriented communication
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Execute shift handovers with detailed documentation
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in a fast-paced environment
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Memphis attractions and local transportation
- Strong attention to detail and multitasking capabilities
- Valid Tennessee driver's license may be required