Job Description
Join our award-winning luxury beachfront resort in Virginia Beach as we redefine hospitality excellence. We're seeking a dynamic Guest Experience Manager to lead our front-of-house operations and create unforgettable guest journeys. This role combines strategic leadership with hands-on guest interaction in a stunning oceanfront setting.
Responsibilities
- Oversee daily front desk operations and staff scheduling
- Resolve complex guest issues with empathy and efficiency
- Train and mentor concierge and guest services teams
- Collaborate with housekeeping and F&B teams for seamless service
- Implement guest loyalty programs and feedback systems
- Manage VIP arrivals and special event coordination
- Analyze guest satisfaction metrics and drive improvements
Qualifications
- 5+ years hotel management experience in luxury properties
- Proven leadership skills with team development expertise
- Advanced knowledge of Opera or PMS systems
- Exceptional problem-solving and conflict resolution abilities
- Virginia Hospitality Certification preferred
- Strong understanding of ADA and accessibility compliance
- Fluency in English; Spanish skills a plus