Job Description
Join our award-winning hospitality team as a Front Desk Agent in Raleigh, NC! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and flexible shift work schedules. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment. Apply today to become part of our renowned service culture!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage room assignments, and coordinate housekeeping services
- Operate PMS systems and maintain confidential guest information
- Collaborate with security and maintenance teams for property safety
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid North Carolina driver's license
- Basic math and cash handling abilities