Job Description
Start your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Hotel Front Desk Agents to join our dynamic team in Houston. No experience needed – we provide comprehensive training! Enjoy the flexibility of daily pay while delivering exceptional guest experiences at our premier downtown location. Perfect for students, career changers, or anyone seeking flexible work with immediate compensation.
As a Front Desk Agent, you'll be the first point of contact for our valued guests, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Our supportive environment offers growth opportunities into supervisory roles and specialized hospitality positions.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel systems
- Handle reservation inquiries and modify bookings as requested
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining teams for guest requests
- Uphold strict cleanliness and safety standards at the front desk area
- Assist with luggage handling and valet services as needed
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication skills and customer service mindset
- Basic computer proficiency and ability to learn hotel software
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible schedule availability including nights, weekends, and holidays
- Positive attitude and willingness to work in a fast-paced environment
- Valid Texas ID or driver's license for employment verification