Job Description
Join our award-winning team at the Oakland Grand Hotel, where hospitality meets excellence! We're seeking dedicated professionals to deliver exceptional guest experiences in the heart of Downtown Oakland. Enjoy competitive weekly pay, comprehensive benefits, and a vibrant work environment. Whether you're starting your hospitality career or seeking new opportunities, our supportive culture values growth and teamwork. Apply today to become part of Oakland's premier hospitality destination!
Responsibilities
- Deliver exceptional customer service to hotel guests in all departments
- Manage check-in/check-out processes efficiently using hotel software systems
- Maintain cleanliness and operational standards in guest rooms and common areas
- Coordinate with housekeeping, maintenance, and food service teams
- Handle guest inquiries and resolve complaints promptly
- Process payments and manage cash drawer operations accurately
- Adhere to all safety and health regulations
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer literacy and POS system knowledge
- Physical ability to stand for extended periods and lift up to 25 lbs
- Valid California driver's license (if driving required)
- High school diploma or equivalent required
- Ability to multitask in a fast-paced environment